Resource Management Issues Customers Relations

Question: Describe about the Resource Management Issues for Customers Relations. Answer: (1)Description of Crew Resource Management Issues. CRM issues mainly include the internal environment of the plane and reaction of crew members to the fatal situations ahead. In Air France flight accident, lack of co-ordination among both the pilots was the main root that gave rise to other factors of threat. Crew also failed to analyze the distance required for landing despite of bad weather warning. Margin of the error was ignored by crew. Standard callouts were not followed by pilots that resulted in delay while selecting thrust reversers. (Thrust reversers- A simple and effective way to reduce the landing distance of an aircraft is to reverse the direction of the exhaust gas stream). Another faulty decision by crew was that position 1 thrust leaver was left advanced for more than 3 seconds due to which auto-brake system was deactivated and braking effect could not be applied to control the speed. (2) Role of Crew Resource Management in accident or avoidance. In this fatal accident, crew resource management cannot be directly blamed but since all management and control of the flight was in their hands, indirectly their role was crucial and responsibility to be held. The action of flying in heavy shower conditions was inappropriate and should have been given second thought. The landing of plane was too far down the runway and as per experts, wet pavements resulted in increasing the speed so the decision making was cause of disruptions. Evacuation shafts failed to deploy from two exits and preliminary reported suggested that crew resources did not got involved in the assistance. The biggest factor that play all decision in favor of crew resource management was that crew members evacuated the plane in 75 seconds and no loss to life was involved. It was appreciable. (3) Critical Analysis of CRM issues in the accident. Following analysis puts light on the CRM issues in the accident: Lack of co-ordination issues persisted because communication between both the pilots was not in accordance with the protocol during threat situations .Criticality was time appropriateness. Pilots were trained and experienced with landing calculation knowledge and application of thrust reversers but deployment was delayed and further threat was invited. Criticality was using right technique to avoid further problem. Crew ignored the technicality of using thrust lever and left it idle for further dangerous fault. Criticality was that leaving idle of thrust leaver caused auto-brake failure. It made plane uncontrollable. (4) Describe the CRM skills displayed by the pilots that averted tragedy Plane was evacuated in record 75 seconds and that actually displayed best time management skills during emergency situations. Weather reports provided to the crew were wrong yet they were successful in landing though not so safe but very appropriate that every life was saved. Emergency response was way ahead of time because of timely conveyed warning messages by crew resource management. (5) Describe the lack of CRM skills not used by the crew that led to the accident. The crew should have been aware of the margin error and should have paid attention to METARs warning for thunderstorms. Ignoring the standard callout by pilots became the prime reason of the accident. Few pictures clicked by a passenger showed that crew was not active at the time problem started and later when photos were released for investigations, questions were raised on responsibility of the crew.